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Phone uses data when data is turned off


I have very little data for my phone so I only have enough for iMessages for the month. I have data for all of the individual apps turned off in the settings but I leave it on for system services so my iMessages work when I don't have wifi. My phone still uses data for other apps even though it's turned off and I keep having to pay extra every month because of this

6 replies

Where are you seeing the persistent usage? In the [i]Settings>Data Usage menu? Dumb question, but you're not looking at wi-fi data usage, right? Can you post a screenshot? In [i]Settings>Data Usage​, if you press the menu button again, you'll see a checkbox for "Show Wi-Fi usage." Is that checked? Check this out for more info....
Userlevel 3
Kip J Mejia wrote:

Where are you seeing the persistent usage? In the [i]Settings>Data Usage menu? Dumb ques...

The link seems to be an advertisement for purchasing something about essay writing. Could you either remove the unwanted advertising or fix the link to point to something relevant?
Kip J Mejia wrote:

Where are you seeing the persistent usage? In the [i]Settings>Data Usage menu? Dumb ques...

i keep asking this question and no one from koodo has responded. I was recently in nova scotia and within two days my dad was consumed. Every month for over 6 i am over my data and i never use my phone unless i am in a wifi area. Gonna switch to Wind if this isn't rectified soon as they have unlimited data
Userlevel 3
Kip J Mejia wrote:

Where are you seeing the persistent usage? In the [i]Settings>Data Usage menu? Dumb ques...

I was referring to the comment by Kip. As far as data use can you find how much data is being used by System Services? This is enabled when cellular is turned on. When I was using very little data (iMessage, email, calendar, and maps) the system services would sometimes use the majority of the data. I partially solved this by disabling 3G data so that my data leakage was very slow, but I could still get iMessages over 2G. Unfortunately, Koodo doesn't have 2G service so this approach won't work.
Kip J Mejia wrote:

Where are you seeing the persistent usage? In the [i]Settings>Data Usage menu? Dumb ques...

exactly so this is why i will probably be switching companies. my husband's bill is always $45 unlimited data
Userlevel 5
Kip J Mejia wrote:

Where are you seeing the persistent usage? In the [i]Settings>Data Usage menu? Dumb ques...

Hey Melina,

Feel free to send us a private message via Facebook or a Direct Message via Twitter. We will be able to look into this since we cannot review your account on the Community. You may check your data usage from your phone settings : http://koo.do/1GjeXiz and block apps from accessing data to avoid a potential unwanted usage.

We look foward to assisting you!

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