Koodo Community

Phone still deactivated but paid my bill in full by visa yesterday

  • 29 November 2017
  • 13 replies
  • 56 views

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13 replies

Userlevel 7
Badge +4
Hello Jennifer,

if service is suspended for non-payment, we need to send payment in full for the outstanding balance, plus $35 for a reconnection fee, before the account can be reactivated.
Says I owe $0
Userlevel 7
Badge +4
I'm sure it does, but the 35$ isn't part of the bill. It's an extra cost that needs to be paid.
But I can’t call out to pay it
Userlevel 7
Badge +4
You also need to contact Koodo to restore your services after a suspension.
You also need to contact Koodo to restore your services after a suspension.It won’t let me call out
Userlevel 7
Badge +4
You also need to contact Koodo to restore your services after a suspension.You should still be able to call *611. At least I thought so...if not you can send Koodo a pm via facebook
Userlevel 7
Badge +4
You also need to contact Koodo to restore your services after a suspension.You can restore your service by paying your outstanding balance in full, or call #227 from your Koodo phone or 1-855-325-6636 from another phone to make payment arrangements. If you pay in full via Self Serve service usually resume within an hour (may need to restart your phone)
You also need to contact Koodo to restore your services after a suspension.Tried the 1-855 number but said I don’t have a phone registered. *611, I was on there for 45 mins had to hang up to go back to work
Userlevel 7
Badge +4
You also need to contact Koodo to restore your services after a suspension.Well once you have the time you can try again. Or, like I said, you can message them via Facebook.
You also need to contact Koodo to restore your services after a suspension.Just sent msg via Facebook

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