Koodo Community

phone not activated

  • 8 May 2020
  • 6 replies
  • 135 views

I keep getting the message phone not activated Apple says it’s a Koodo issue 

 


6 replies

Userlevel 7
Badge +4

Hi

Was the phone from Koodo? Was it a new phone? The top status said “no service”, it seems the SIM wasn’t activated or your Koodo service was suspended.

The phone was replaced through Apple less than a week ago through an Apple provider

 

Userlevel 7
Badge +4

Are you trying to activate a Koodo prepaid line?

Regarding the activation, if you didn’t have Koodo service, try to activate the phone via Wifi. You need to backup the phone and reset the phone.

Are you trying to activate a Koodo prepaid line?

Regarding the activation, if you didn’t have Koodo service, try to activate the phone via Wifi. You need to backup the phone and reset the phone.

So I should factory reset my phone and try all this again?

Userlevel 7
Badge +4

Are you trying to activate a Koodo prepaid line?

Regarding the activation, if you didn’t have Koodo service, try to activate the phone via Wifi. You need to backup the phone and reset the phone.

So I should factory reset my phone and try all this again?


You can follow Apple instruction here https://support.apple.com/en-ca/HT201407

Because you haven’t activated your Koodo SIM, you are technically not a Koodo customer yet. And the phone cannot be activated with Koodo cellular service. 

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