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Question

phone credit meaning

  • 3 September 2019
  • 6 replies
  • 1162 views

I’ve tried to search everywhere for more info on this.. I want to upgrade to the iPhone XR with $580 in phone credit on a 24 month tab. If I cancel my tab in a year or so, which I will need to do when I leave the country, I’m fully aware I’ll need to pay off the remaining tab balance. But what happens with the phone credit? The “nitty gritty” states that if the service is cancelled, any tab balance PLUS the phone credit balance becomes due and payable and the remaining tab and phone credit balance will be calculated based on an equal monthly reduction over the 24 month period. Is anyone able to shed some more light on how this works? Thanks!

6 replies

Userlevel 7
Badge +4
Well, I thought it was clear. You divide the phone credit /24 months. If you cancel before 24 months, you will have to pay phone credit/24* remaining months

So in your case, you have to pay $580/24*12 = $290 on top of the remaining tab balance.
Thanks.. appreciate the “thought it was clear”.. obviously it wasn’t to me 🙂
Userlevel 7
Badge +4
Thanks.. appreciate the “thought it was clear”.. obviously it wasn’t to me :)
How do you write to make it easier for you? You could suggest here. Koodo might change the text if it created some confusion.
Userlevel 6
They have to change it anyway. They have to clearly show how much the Tab and phone credit are reduced per month.
Userlevel 2

Thanks.. appreciate the “thought it was clear”.. obviously it wasn’t to me :)


How do you write to make it easier for you? You could suggest here. Koodo might change the text if it created some confusion.

 

Actually this completely contradicts with the Koodo home page where it says ”No fixed term contracts.

-------------- 

“Our contract? We’re nice. You stay.

Thanks to the Koodo Tab, we have no fixed-term contracts. That means you can change your plan whenever you want, without charges.”

-----------

They just need to remove that section because it’s no more the case!

I ordered a phone on Aug 28, I was not aware with the new policy regarding “phone credit”  started on Aug 25.

Now I would like to upgrade my phone, but I’ll not because I don’t want to pay this phone credit.

 

When I switched to Koodo 3 years ago. The main reason was there are no contracts. There are only Plan and TAB. But now Koodo is like any other provider. 

I can understand the phone credit policy for one who wants to cancel the service. But it should not be applied for loyal customers who wants to change plan or phone.

 

Userlevel 7
Badge +4

Thanks.. appreciate the “thought it was clear”.. obviously it wasn’t to me :)


How do you write to make it easier for you? You could suggest here. Koodo might change the text if it created some confusion.

 

Actually this completely contradicts with the Koodo home page where it says ”No fixed term contracts.

-------------- 

“Our contract? We’re nice. You stay.

Thanks to the Koodo Tab, we have no fixed-term contracts. That means you can change your plan whenever you want, without charges.”

-----------

They just need to remove that section because it’s no more the case!

I ordered a phone on Aug 28, I was not aware with the new policy regarding “phone credit”  started on Aug 25.

Now I would like to upgrade my phone, but I’ll not because I don’t want to pay this phone credit.

 

When I switched to Koodo 3 years ago. The main reason was there are no contracts. There are only Plan and TAB. But now Koodo is like any other provider. 

I can understand the phone credit policy for one who wants to cancel the service. But it should not be applied for loyal customers who wants to change plan or phone.

 

The thing is, how do you separate which customer is gonna stay and be loyal and which one is just gonna get the phone and run?

As well youre able to switch your plan whenever you want without having to pay the phone credit back :)

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