Koodo Community
Question

Penalty Fee

  • 19 November 2019
  • 1 reply
  • 54 views

I went to the koodo outlet to purchase a new Iphone 5 case. The sales rep says, We have a special Offer. We will give you and Iphone 7 upgrade if you sign a new contract and the fee will only be $60.00 . He assured me a total of $60.00 and no penalties.

Guess what? got my bill today and A $94.31 penalty for early exchange. Please credit my account. thanks Bob


1 reply

Userlevel 7
Badge +4

Is that the payment amount for your previous tab?  THat is not a penalty.  THat is how much you owe on you tab that needs to be paid off before you get a new tab.

 

You have 15 days if you change your mind and want  to return the phone

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