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Payment never received


Made a payment online banking last week and they never got it

7 replies

Userlevel 4
Christa can you be more specific. Payment could be made many different ways using banking on line.
Userlevel 7
Badge +4
Did you send it to the correct account number? 
Is this your first time paying?
I payed it online before
Userlevel 7
Badge +4
Christa Shaw wrote:

I payed it online before

How many business days has it been?
Christa Shaw wrote:

I payed it online before

6
Userlevel 7
Badge +4
Christa Shaw wrote:

I payed it online before

Hmm... usually It takes 3 to 5 business days for payments to show up on your account.

I would suggest waiting until monday.  If it still have not shown up I would contact koodo via private message on facebook or twitter and a rep can help investigate
Userlevel 4
Christa Shaw wrote:

I payed it online before

If it is not last minute payment you don't have to worry about it. It is going to be solved soon. Unfortunately it could take a few days and system may show that you didn't pay on time resulting in late payment charges but everything will be corrected sooner or latter.

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