Koodo Community

PAYMENT ISSUES - RE: "BASE PLAN EXPIRED: Your account has expired and will deactivate soon"

  • 14 November 2016
  • 2 replies

I registered for automatic top ups and it said my next automatic top up date would be on November 13th.  

I check this morning on the 14th and it hadn't automatically topped up.  I also noticed a warning message on the Overview Page, saying my base plan has expired and so I clicked on the "TOP UP" link and topped up the $15 amount using my registered Visa Debit card.  

There is a record of this transaction in the Koodo Transaction History as well as my bank statement however, my account still has the warning and my phone is on hold.

Suggestions please?

2 replies

Userlevel 7
Badge +4
I have forwarded your problem to Koodo. Someone will look into this for you.
Userlevel 5
Hey there! We will be more than happy to assist you further but we will need access to  your account.  Can you please contact us privately via our Facebook or Twitter page? If you're using Twitter simply send us a DM if we're not already following you.  Thank you!