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Payment bill


I received my bill, but will the bill be withdrawn from my account automatically or do I need to pay the bill myself? I left my account details when I arranged the service. I tried to pay the bill with my master card, but it wasn't working, because the account number was not valid. I don't have a Canadian bank account, is that the problem? 

3 replies

Userlevel 7
Yes, all international credit cards need to be registered before they can be used. I recommend you call customer service and explain to them what happened. They can sort it out for you.
They only speak french in the menu.. How can I contact them? 
Userlevel 6
Lieke Brentjens wrote:

They only speak french in the menu.. How can I contact them? 

Hi Lieke,

You can contact Koodo by dialling 1-866-995-6636, hit 1 for English. Hopefully, everything works out 🙂 You can also purchase prepaid credit card to pay your bill, just make sure you add a little and it is not a Vanilla credit card.

- E 🙂

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