Koodo Community


Ordered sim online but didn’t get any account number

Hello, I ordered sim online and selected the plan as well and received the SIM card with receipt today. There was no account number details and I tried registering on self serve, now it’s showing me that this email is already register with some other account and awaiting approval from the owner. I have no idea what is that or it might be that when I order sim and I used my email id. My order number is HFO18743884. Can you help with activating the sim and it’s post paid with byod. Thanks

1 reply

Userlevel 7
Badge +4
Hopefully one of the Koodo staff will stop by and check it out for you, else contact Koodo directly using the options in the 'Contact Us' section at the bottom of the page. 

You can also contact Koodo on Facebook or Twitter.  How-To: you can send a tweet to@koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo. Koodo Phone Numbers: *611 from your cellphone, 1-866-995-6636, or +1 647-788-4337 but often means waiting on the line for a CSR, so Facebook or Twitter is usually less time consuming.