Koodo Community



Ordered iPhone SE 64GB on September 23rd. Today is September 30th and still no tracking information

Hello Koodo

I placed my order for iPhone 4 SE 64GB on September 23rd and got a confirmation email. Today is September 30th and still did not receive any tracking information.

Please advise.

2 replies

Userlevel 7
Badge +4
From the 'Contact Us' link at the bottom of the page;

Koodo Webstore:
If you need assistance with an order you placed online at koodomobile.com, contact the Koodo Webstore team at koodo.webstore@koodomobile.com or 1-844 566-3697. Please have your order number handy.
Hours of Operation:
  • Tuesday to Friday: 3pm to 9pm EST 
They should be able to update your inquiry.
I had the problem, I t took 3 weeks before they sent it out to be shipped. They needed additional information from me (trivial stuff) , so pay attention to your emails.