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Question

Order number invalid

  • 16 October 2020
  • 5 replies
  • 64 views

I have been a customer for a number of years now. I ordered an iPhone 11 using a rep on the phone. He said 3-5 business days. Received a confirmation order email that same day and then a day later, an email that it was “on the move” with UPS and I could track it online. Great.

It’s now been 11 business days. It hasn’t moved via UPS past “label created” and every time I try and track it via Koodo’s website I get “order number Invalid.”

i am so annoyed right now. 


5 replies

Userlevel 7
Badge +4

The handling of your shipment is now in UPS’s hands.  UPS backlog and resulting delays have been covered by many customer complaints.  If the order has not been received by mid next week, call UPS and ask for help tracking your shipment. 

Userlevel 7
Badge +4

Did you by chance make your order at a store?

Did you by chance make your order at a store?

No. Like I said above I did it with a rep via phone. I called customer service.

The handling of your shipment is now in UPS’s hands.  UPS backlog and resulting delays have been covered by many customer complaints.  If the order has not been received by mid next week, call UPS and ask for help tracking your shipment. 

Thanks. I’m just frustrated. 

Userlevel 7
Badge +4

What is your order number?

Did the rep give you an HFO Order number?

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