Koodo Community

Community

Solved

Order: HFO18615732 just received an email to call in to confirm my online purchase


Order: HFO18615732 just received an email to call in to confirm my online purchase. I was not able to reach the webstore after multiple calls. Is it possible to validate the status of my online order here?

2 replies

Userlevel 7
Hi Qui,

You will need to call the number that they asked you to dial. Agents on the main telephone lines are not able to access the webstore information. If it places you on hold, just make sure that you keep waitting or else you will lose your place in the queue.
My only biggest concern now is that I cannot reach their web store by phone. I left a voicemail as well and attempted to call multiple times.

Reply