I called the Koodo help centre over an hour-and-a-half ago, and I'm STILL on hold.
I'm trying to resolve a bill that I'm unable to pay online or through Self Serve. I have $30 in mystery charges this past month, and I only now just noticed the surcharge because I'm set up for PAC and just checked my credit card statement. Koodo is supposed to have cheap phone plans and I'm outraged to have to pay $100 for service!!
What's worse, is that I've always loved Koodo for their customer service, but I'm really losing faith in this phone company for keeping me on hold for going on TWO HOURS. My battery is going to die, and I've heard the same loop of songs at least 4 times now.