was closed for comments, once other cubans started commenting
Here it is:
The Koodo’s anti fraud department oblige Cubans clients to submit every number they need to call in Cuba in order to be unblocked.
That means, when you try to rich 90% of Cuba’s numbers Koodo say: “The number you call is in a range that has been blocked for security reasons”
I already tried with many Cuba numbers with different patterns and the results is the same.
I contacted two time the Koodo Customer Service, lost around 3h at the phone and the final answer is: the anti fraud department ask a form for every number you need to call in order to unblock it and then allow you to make the call.
I found that really abusive and privacy violating because I don’t want to give Koodo my entire contact list to allow it to know it.
If I need to call a new number in an urgent situation I
CAN’T. People, what kind of jokes is this??!!
Please, Help the Cuban’s community which have been trusting Koodo as theirs provider.
thank you in advance
Best answer by Ismail.koodo
I would like to inform you that only certain numbers that are deemed potentially unsafe are blocked by the fraud department.
If this applies to some of the numbers you are calling, then you can contact us to have the fraud department look into it, the fraud department can still refuse to unblock the number if it suspects that it is a fraudulent one.
Here at Koodo we take the security of our customers very seriously and we are constantly reviewing our methods and policies and updating them.
I am truly sorry for any inconvenience this has caused you but that is the process we have in place at the moment.
Thank you for your understanding