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Not recieved Referral bonus


I have been waiting 9 weeks and a day for the referral bonus. I got frustrated at 8 weeks and contacted customer support I got a nice guy on the phone which tried to help but couldn't because he was told I had to contact the referral department and they will give me a credit straight away. So I emailed their department with a ton of detail stating that I have been waiting over eight weeks the department got back to me and said that I have to wait eight weeks before this will show on my bill. Well obviously whoever received my email didn't actually read it I have sent to request sense stating that the agent did not read what I had to say and have not received anything back I'm getting very frustrated at this point I can't get a straight answer and I can't talk to somebody to help. I am waiting for two bonuses on my account for $50 adding to $ 100 so being that this is such a good referral I'm getting super frustrated II need someone to correct this. I am not happy with the service I am getting from Koodo being I have three active phone numbers on my account. Please get back to me and fix it. Thanks

15 replies

Userlevel 7
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Hi Krystal, send Koodo a private message to their FB page or Twitter account where they can verify your account and further assist you on this matter and get it straighten away once and for all.
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Paul "Kid Android" Deschamps wrote:

Hi Krystal, send Koodo a private message to their FB page or Twitter account where they can verif...

I'm not sure it's the same department that does the referrals, but it's worth trying with FB. If not, I'm sure an employee will see this message and direct it to the right person.
Paul "Kid Android" Deschamps wrote:

Hi Krystal, send Koodo a private message to their FB page or Twitter account where they can verif...

I am now messaging them on facebook and waiting to see if they answer, what a nightmare. Considering i have 3 lines on my account im hoping they fix this. Or ill be looking else where. I have had my koodo account since 2010
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You can fill out the form here for referal questions: https://referafriend.koodomobile.com/common/contact.pg
Allan wrote:

You can fill out the form here for referal questions: https://referafriend.koodomobile.com/commo...

Thank you but i have already done this twice
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Hi Krystal - confirming that you were indeed approved for referring a new line to your account on June 5, earning both the original, and new lines a $50 bill credit each.

The time for these credits to be applied is typically 6-8 weeks. Unfortunately, given the success of the recent promotion, we're running into a bit of a back-log, meaning that there could be a delay in receiving the credits for some customers. The good news is that the status on both show approved - which you can verify yourself by logging into your referral account here - and you will receive the credits within this month. 
Ranjan wrote:

Hi Krystal - confirming that you were indeed approved for referring a new line to your account on...

I have verifed this many times thanks. I was told by a customer service rep that i would get the $100 manual credit once I emailed the department. But in stead they didnt read my email and said to wait 8 weeks which has now been 9 weeks and 1 day. I am getting very frustrated being I have been reassured that i would get the credit as soon as i spoke with someone. Being the horrible customer service from the email department and lack of reading emails i am getting very frustrated and think this should be escalted to the correct depentment or i will be looking to move my 3 lines to a nother phone provider. I have been with you since 2010. If i do have to go though the hassel of cancelling and switching companies I will be sure to share my experiences if not resolved with all my social media. Also if this is backlogged someone should be contacting us the customers with this information and how long were really going to have to wait or if were ever going to get it.
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Ranjan wrote:

Hi Krystal - confirming that you were indeed approved for referring a new line to your account on...

Krystal, I do see that you called in last Thursday, and were told to submit your inquiry directly through the referral website. However, that team wouldn't instantly apply any credit. All they're able to do is provide a status update on your referral - which as we've both mentioned has been approved. The submission itself is in queue, waiting to be fulfilled, independently. If there was a miscommunication there, I apologize. 

I'm also sorry that there's been a delay in you receiving a reward you rightfully earned, and if in fact this would be the reason for you taking your business elsewhere.. quite frankly, that sucks. It looks like we've had a pretty healthy relationship to-date, otherwise.

I can reassure you that you'll receive your credits this month, and I'll do my best to try and get them applied before your next bill is issued in about a week. 
Ranjan wrote:

Hi Krystal - confirming that you were indeed approved for referring a new line to your account on...

And I understand that now but if you listen to the recording he did say that, not a miscommunication rather then wrong and false information given. But that being said after contacting a few people, on here through referral site and customer care someone has fixed it which is what i needed. So thank you if it was you that got it pushed though. And your right i have never had a issue before however i was never promised anything or have recieved anything free before where i would of ran into that problem. I have also never had a issue paying my bill therefore being first contact wasnt a good experience but I am satified now but maybe in the future there should be more information provided to us the customer about possible back log oe whatnot in the future.
Ranjan wrote:

Hi Krystal - confirming that you were indeed approved for referring a new line to your account on...

Hey Ranjan, I was wondering if you can look into something again. I have received the two credits from the 226 number for the two referrals and 1 $50 for the 819. can you look into when I will receive the last $50 credit for the 990 number pretty please and thank you
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Ranjan wrote:

Hi Krystal - confirming that you were indeed approved for referring a new line to your account on...

Hi Krystal - glad to see you received the credits.

In the system, I'm only seeing the 226 and and 819 numbers registered for the referral program. The 990 number is not registered, so no credits are pending for that account. Similarly, I don't see any pending referrals sent from the 226 or 819 numbers, so it looks like the only submission made was for the credits you've received.

The good news is that you can still earn credits in the future for any 3 of your lines if you refer friends or family. Just be sure to follow the steps outlined here
Ranjan wrote:

Hi Krystal - confirming that you were indeed approved for referring a new line to your account on...

The 990 one should also receive the credit as I referred both accounts on my original account. The koodo sales rep at the sales both set it up so I could get the both referrals. I had the 819 set up before the account and she helped get the 990 number submitted as well. Why would I set up the account with two new lines and only get one credit. I wouldn't of done it that way. I would of set up a new account for the 819 and 990 to benefit from the referral, being you offer no deals for multiple accounts. Is there a way to speak with someone. I'm starting to get really frustrated not being able to talk to someone directly about this. Not your fault of course your trying to help but I'm not getting anywhere with anyone. Iv submitted 3 emails to the referral contact us page and only receive the one answer back and was telling me to wait 8 weeks. which at that point was past 8 weeks so they didn't read my email. I don't feel like a  valued customer at this point and this run around is a waste of my time and energy
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Ranjan wrote:

Hi Krystal - confirming that you were indeed approved for referring a new line to your account on...

Let me look into this a bit deeper, Krystal. I'll need some time, so can't promise that I'll have an answer for you today, but bear with me. 

In the meantime, please log into the referral portal on this website using your Koodo Self Serve credentials. You'll be able to see all referrals sent, along with pending, approved, and denied referrals. If you can check with all 3 accounts, please confirm if you see anything for the 990 number.
Ranjan wrote:

Hi Krystal - confirming that you were indeed approved for referring a new line to your account on...

okay I would appreciate it! When I just put in the email without logging in I get this Check Referral StatusYou haven't claimed your offer yet but there's still time! Please check your email and claim your offer to proceed. If I log into the account I do only see the one being approved but my 226 and 990 have the same email address. the 226 is my dads number and the 990 is my number. when I cancelled my phone a long time ago his number must of took my info for email and name. Previously years ago the name was Raymond L for that number. I'm wondering if that's why I don't see the referral for my 990 number. but regardless the rep promised me I would receive both referrals or I would of created a new account under my fiancés name and number the 819 for both of us. Is there a way I can get the credit as I was told I would. There both the same day referred and same time. If I can find my paper work from the rep with her name on it would that help? Maybe contact her. Not sure if she'll remember but this isn't fair at all. Can this get referred to a manager, or someone that can call or can correct this. It wouldn't be so bad if this was a small credit but being its $100 it is a big deal to me and my finances. And iv always paid my bill month after month, year after year, and if I made a promise to pay and didn't pay it I would be in collections
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Ranjan wrote:

Hi Krystal - confirming that you were indeed approved for referring a new line to your account on...

Hi Krystal - you should have received an email from our team this afternoon with more info. on the 3rd line. Looks like the issue has been resolved. Let us know if there's anything else we can assist with. 

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