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Question

Not receiving SMS from some people

  • 15 July 2020
  • 1 reply
  • 39 views

I have a new Koodo account but don’t seem to be receiving some messages sent via SMS. I do get iMessages no problem, just not all SMS. Wifi calling and cellular data is enabled for both.  I have restarted my phone to no avail. Is there a way to find messages I have missed or to check settings? 


1 reply

Userlevel 7
Badge +4

iMessages are sent through Apple’s servers using a wifi or a data connection and therefore are not linked to the routing of your phone number the same way sms messages would be. Did you by any chance port your number to koodo from another provider? Issues with text messaging are often a sign of an incomplete port. If it hasn't completed after 24 hours I'd suggest you contact Koodo via Facebook messenger to ask if there is a problem with the port request.

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