Koodo Community

Not receiving SMS

My work sends out shifts that are available that day via text, they have tried to sign my # up to receive these texts but say the carrier blocks the SMS from being received. How can Kodoo fix this?
iPhone SE

3 replies

Userlevel 7
Badge +4
It may depend on the method they use to send the SMS. The tool they are using may be blocked for spam, or may be using a standard not supported by Koodo. Do you know if others are receiving such texts, and if they are also using Koodo, or another carrier?
Userlevel 4
Do you receive regular SMS from family members or friends? Do you have data on in order to receive MMS. Sometimes there are settings in your phone to block certain kind of messages. Did you look at it or tried to change it?
Userlevel 7
Badge +4
If Koodo is blocking this, they would need more information about how this is being sent to you