Koodo Community



Not receiving phone calls from wind numbers only

This only happens with wind phones that I do not receive their phone calls but I can call them.. I've tried calling koodo and they said that their was no issue on their end. Ive checked my settings, my friend is definitely not blocked.

7 replies

Userlevel 7
Badge +4
Is it happening with a single wind customer or have your tried with multiple wind customers?
He has two wind phones and I don't receive call from ethier of them but I can call him. He said mine goes to voicemail. Ive tried testing other provider's and even text apps to call myself and all works fine except for my friends 2 wind phones
Userlevel 7
Badge +4
I've got the same problem when calling a particular Fido phone. I don't know why it does this... Are they using a phone from another carrier outside of Canada maybe?
No we live in Canada
Userlevel 6
Hey Shine, sounds strange! No issues have been reported on our end. Are your friends having issues contacting other contacts or only you? 
No just me.
Userlevel 6
I went and gathered some info to help.  In most of these cases, it's because the contact was blocked on the receiving end (which would mean you blocked them).  Please double check in your Settings -> Phone -> Blocked and make sure that their numbers are not there. If they are, unblock them and restart your phone.  When it comes to issues with calling between two parties, in most cases it's the outgoing end that has an issue with the service since it's not routing the call properly.  I suggest having your friend contact WIND to let them know about the issue so that they can troubleshoot further. Hope this info helps!