Koodo Community

Not receiving calls, messages

  • 4 August 2021
  • 5 replies
  • 75 views

I just switched my plan from Freedom to Koodo

and I am using it as a esim

I can sent calls only 

no receive or sent messsages, calls

anyone can help?


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5 replies

Userlevel 7
Badge +4

I think maybe the port didn't go through properly yet. When you visit self serve, does the correct number show there? Have you restarted your phone after you ported your number?

I have been trying to do everything

but still not working

I can only send calls

:((

Userlevel 7
Badge +4

Right, but you didn't answer my question, what number is shown in self serve? Is it your phone number or some randomly assigned temporary number?

Also, is your old Freedom line still active?

Userlevel 7
Badge +4

And when did you port? like today? What time?

Userlevel 7
Badge +4

I just switched my plan from Freedom to Koodo

and I am using it as a esim

I can sent calls only 

no receive or sent messsages, calls

anyone can help?

Did you restart your phone after porting your number over to Koodo? Have you changed your APN settings on your phone? https://koodomobile.com/en/help/setting-data-your-non-koodo-phone