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No service on new activation


Hello I activated my phone today and the carrier keeps dropping. I have to turn off and on to get the Koodo service. Any suggestions?

19 replies

Userlevel 7
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Are you located in an area with sufficient coverage? Have you tried using the phone in more than one physical location? You can check Koodo's coverage on this map here http://help.koodomobile.com/coverage-long-distance-and-travelling/coverage-maps
Paul "Kid Android" Deschamps wrote:

Are you located in an area with sufficient coverage? Have you tried using the phone in more than ...

Same just happened to both my husband and mine. Worked in Futureshop but stopped working 10 km away at the ferry. Still not working!
Paul "Kid Android" Deschamps wrote:

Are you located in an area with sufficient coverage? Have you tried using the phone in more than ...

Yup, well inside the coverage zone. I'm less than 3k from the Koodo shop as well. I'm pretty sure it's the sim card as everything worked until the sim switch earlier today.
No. Came straight home and it took a long time to connect as well. I've restarted several times. As this my own unlocked, (was nver locked) iPhone, I wondered if it was debris in the sim so I removed the sim and replaced, restarted and it flashed to Telus, then Koodo, then dropped again. My husband has Telus service so reasonably, if his works, mine should as well, since Telus owns Koodo?
Userlevel 7
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N_L_G wrote:

No. Came straight home and it took a long time to connect as well. I've restarted several times. ...

Did you connect it to iTunes and update the carrier settings? Also what model of iPhone is it? older models may not work with koodo which I believe that anything older than the iPhone 4 will not work properly.
N_L_G wrote:

No. Came straight home and it took a long time to connect as well. I've restarted several times. ...

Carrier settings auto update on the phone. I have never connected this phone to iTunes. It's a 5.
N_L_G wrote:

No. Came straight home and it took a long time to connect as well. I've restarted several times. ...

I reset carrier settings on my phone and Koodo came right up. I am confused, though, why it sometimes pops from Koodo to Telus back to Koodo? Now, how do I set up voicemail box? Is that another thread 🙂 Thanks for the tip, Paul!
Userlevel 7
Badge +4
N_L_G wrote:

No. Came straight home and it took a long time to connect as well. I've restarted several times. ...

NP glad to have helped. Here's a link to how to set up your voice mailhttp://help.koodomobile.com/plans-add-ons-data-and-other-services/calling-features/how-do-i-setup-or-check-my-voicemail
N_L_G wrote:

No. Came straight home and it took a long time to connect as well. I've restarted several times. ...

I got mine up and running with a lot of work from service. My husbands was fixed and again will not work after a couple hours
I have tried turning off and on again and am getting No Service at all. Not even briefly. This is worrying.
Same just happened to my husband and mine! Got ours Futureshop westvancouver and they worked until we drove to the ferry to go home. We switched from Telus to Koodo.
Liane Lohin Hansen wrote:

Same just happened to my husband and mine! Got ours Futureshop westvancouver and they worked unt...

Is yours working now? How did you get it fixed?
Liane Lohin Hansen wrote:

Same just happened to my husband and mine! Got ours Futureshop westvancouver and they worked unt...

No not working! I guess we take it to telus tomorrow
I switched from Rogers to Koodo. Figure I'm saving about 60% of what they were charging me. However, this does not bode well. Will try a back up and reset. I have a feeling it is a faulty sim card. Never had a hiccup until today.
It would be crazy if both my husbands and my SIM card was faulty. Maybe they did I something wrong when switching us. Let me know what your outcome is . I will go try tomorrow at the telus/ Koodo store here and they can fix it!
Userlevel 3
Hello,

This is odd, the troubleshooting suggested should have worked.

In this case, if you did all this and still have issues with the network connection, the best would be to contact our technical support team at 1-866-995-6636 (option 6) from another phone. 

They have other means assist you and they can escalate the issue, if needed.

Thank you for letting us know!

Veronica wrote:

Hello,

This is odd, the troubleshooting suggested should have worked.

In this case, if you did ...

After I did the network reset I had service all night. It dropped again this morning. I turned it off and on and service resumed. I wonder why I have to turn my phone off to restore service? Is that expected behaviour? Defective sim? If it happens again tomorrow I will call tech support.
We went through the trouble shooting and it worked. We will see if it stays fixed. They did it at the telus store and it worked for a couple hours then stopped. It is going again. Let's see what happens!
Liane Lohin Hansen wrote:

We went through the trouble shooting and it worked. We will see if it stays fixed. They did it a...

Good news for you! I hope your problems are over.

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