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no service message


My phone has been not delivering text messages a lot lately and also has said for the past two hours no service what settings could be wrong for this to happen I am new to this.

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Userlevel 7
Badge +4
Try rebooting the phone. I assume you are in an area with coverage http://help.koodomobile.com/coverage-long-distance-and-travelling/coverage-maps
Thanks I had turned off the 3G and did not realize it and when I turned it back on I got service. As a new user its confusing. I thought I was turning data off as I dont need it I have an Ipad mini for that.
Userlevel 6
Maureen Sherman wrote:

Thanks I had turned off the 3G and did not realize it and when I turned it back on I got service....

You are turning data off indeed by doing that. As you can tell your text messaging isn't working without it being on. Text needs the data "pipe" to be open to work.
Userlevel 7
Badge +4
Maureen Sherman wrote:

Thanks I had turned off the 3G and did not realize it and when I turned it back on I got service....

Koodo does not have a 2G network and only has a 3G and 4G LTE network for talk, text, and data. If you want to disable data you need to toggel the Data switch specifically. Settings>Cellular>Cellular Data Regular texts and calls does not require data to be enabled

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