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No service international roaming


Userlevel 1
I bought the 40 international roaming add-on, and received a text saying it was active. Now I have arrived in Italy and I have no service.

17 replies

Userlevel 7
Badge +4
Hello Aara. Go to self serve. And add the international voice roaming add on then you should be good to.
Chadwick wrote:

Hello Aara. Go to self serve. And add the international voice roaming add on then you should be ...

Where can I find the voice roaming I could not find
Userlevel 7
Badge +4
Chadwick wrote:

Hello Aara. Go to self serve. And add the international voice roaming add on then you should be ...

Here are the steps I have:
Sign into the Koodo self serve website. Add the free “International Voice Roaming" and / or the free “International Data Roaming” add on. Also make sure Pay-per-use International Long Distance is active. Then turn airplane mode on and off. When your phone connects it should be working. Buying any of the Travel Add-ons on a postpaid plan only nets you a savings on your roaming fees, it does not change anything about the ability of the phone to roam. Without the Voice / Text / Data Add-on, you can still roam at pay-per-use prices. On a pre-paid plan, the US Roaming Boosters last until consumed.
Userlevel 7
Badge +4
Chadwick wrote:

Hello Aara. Go to self serve. And add the international voice roaming add on then you should be ...

Alma, if you can't find the voice roaming, pay per use, etc. add-on(s) in the list of add-ons availiable to you just send a message to the Koodo rep's via facebook or twitter dm. Some customers simply don't have access to them so it may be possible this is the case for you.
Userlevel 1
I am a monthly customer. I only see two options. International Tex (15 dollars) and International data, minutes and text (40 dollars), which I have already added. I don't see a voice roaming add on.
Userlevel 7
Badge +4
This is what Chad is talking about. It is under your add-ons list.

Userlevel 1
Thank you for that, but it doesn't help me, since it is for pay-for -use. I am a monthly customer and cannot add this add on.
Userlevel 7
Badge +4
Aara Suksi wrote:

Thank you for that, but it doesn't help me, since it is for pay-for -use. I am a monthly customer...

Unless Bernard's add-on is activated, you will get no service at all. It simply unlocks a block that is in place by default for international transactions.

http://help.koodomobile.com/coverage-long-distance-and-travelling/travelling

Re-start the phone. If you still have no success, download Fongo. They give you a real Canadian phone # and you can call anywhere in Canada for free, regardless of where you are - providing that you have a wifi connection. You can then use this to call customer service at 1 (866) 995-6636. If you arrive overseas and have no service, this may be the only way to speak to someone at Koodo. [Thanks to Ivan].

https://community.koodomobile.com/koodo/topics/international-roaming-plan-doesnt-work
Userlevel 4
Aara Suksi wrote:

Thank you for that, but it doesn't help me, since it is for pay-for -use. I am a monthly customer...

Form overseas you cannot call an 800 number.
Userlevel 7
Badge +4
Aara Suksi wrote:

Thank you for that, but it doesn't help me, since it is for pay-for -use. I am a monthly customer...

Yes you can if you use Skype
Userlevel 4
Aara Suksi wrote:

Thank you for that, but it doesn't help me, since it is for pay-for -use. I am a monthly customer...

I cannot swear on that but Europe has its own 800 system and the two systems are not compatible. I do not know how Skype can handle the two systems. I know for sure that two years ago it was not possible to call North Americans 800 Mr. with Skype.
Userlevel 6
Hey Aara.  Can you please try now to turn off/on the phone and test it out? I did some updates in the system. Thanks!
Userlevel 1
Melissa wrote:

Hey Aara.  Can you please try now to turn off/on the phone and test it out? I did some updat...

That worked! Thanks very much.
Userlevel 4
Aara, the easiest way to go is through an Italian wireless provider. You can get a local SIM (usually I get TIM) and $40 give you lots of talk minutes and lots of data to use with Skype, Whatsup, and similar, just in case your talk minutes are not enough. It is a "pay as you go" system, many Italians gave up their landlines and stick to cellphone now. The service is excellent, better than in Canada. Curiosity: while in Canada you have to pay for airtime, when you receive a call, in Italy many wireless plans give you money (not much, but....) when you receive a call. Go figure!
Userlevel 1
Tiz wrote:

Aara, the easiest way to go is through an Italian wireless provider. You can get a local SIM (usu...

I would do this, but I am on a monthly plan with my provider, so would have to get my phone unlocked, I think. I am just getting the hang of this whole international thing, but (see below), right now my problem is fixed, and I have the service for emergencies. 
Userlevel 4
Tiz wrote:

Aara, the easiest way to go is through an Italian wireless provider. You can get a local SIM (usu...

Auch, yes you need an unlocked phone. Or, for 20 Euro, you can buy a phone just for voice.
Userlevel 1
Dear Melissa,
thank you! That did the trick. Much appreciated.

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