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No service in Spain despite having added both the international voice and data roaming roaming features on my account.


I recently traveled to Spain and was unable to get service on my phone despite adding both the international voice and data roaming roaming features on my account. This was the case for both my phone and my wife's phone. We tried multiple restarts and also searched for networks manually with no success. I'd like to know what the issue is and if there is any additional feature that I need to add in order for my phone to work overseas. We are traveling again soon and would like to have the ability to use our phones overseas.

4 replies

Userlevel 7
Badge +4
@Mike can you pls send us a private message on Facebook so we can look at your account and help out? 
Sure, how do I find you on FB?
Userlevel 7
Badge +4
Mike wrote:

Sure, how do I find you on FB?

Facebook Page: https://facebook.com/Koodo
Direct Link for Messenger: https://m.me/Koodo
Mike wrote:

Sure, how do I find you on FB?

Thank you.

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