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No Service in Mexico


I am travelling in Mexico with an iPhone 5s and can't get cellular service. The phone does see carriers but can't seem to connect. Help!

3 replies

Userlevel 7
Hi Scott, There is not much we can do, it is a issue with the network you are trying to access in Mexico. Make sure you are trying to connect to either Iusacell, Telcel or Telefonica Movistar. Those are the three listed on Koodo's website for Mexico.
Userlevel 7
Badge +4
Outside Canada and continental US, you must pro-actively enable roaming and international long distance: http://community.koodomobile.com/koodo/topics/international-roaming-blocked-by-default-plan-ahead
Userlevel 7
Badge +4
Prepaid and people on the spending limit account will not be able to roam

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