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No Service in France and Switzerland

  • 11 September 2019
  • 4 replies
  • 108 views

I'm traveling in France and Switzerland, just outside of Geneva, and have been getting no service since arriving. I added Easy Roam via Self Serve before leaving, and my account shows that it's enabled. I'm not on Airplane Mode. I have roaming turned on. I've tried to use automatic network selection, and to select a network manually, but no luck. I've turned my phone off and on repeatedly, and have toggled Airplane Mode just in case it helps. I'm out of ideas. Can anyone help?
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Best answer by Dennis 11 September 2019, 23:40

Check out this thread : https://community.koodomobile.com/iphone-81489/international-roaming-not-working-on-iphone-xr-7795378
In summary, go into self serve and make sure you have the following free add-ons included
  • International Data Roaming
  • International Voice Roaming
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4 replies

Userlevel 7
Badge +4
Check out this thread : https://community.koodomobile.com/iphone-81489/international-roaming-not-working-on-iphone-xr-7795378
Userlevel 7
Badge +4
Check out this thread : https://community.koodomobile.com/iphone-81489/international-roaming-not-working-on-iphone-xr-7795378
In summary, go into self serve and make sure you have the following free add-ons included
  • International Data Roaming
  • International Voice Roaming
Thank you!! I was unable to manage my add-ons (I signed up for Koodo less than 30 days ago), but I messaged a rep and they were able to set up International Data Roaming and Voice Roaming for me. After turning my phone off and on again, I have service! Thanks again.
Userlevel 7
Badge +4
Happy you got it working.

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