Koodo Community



No Service after activating a prepaid sim for my unlocked I phone

I am trying to set up my unlocked I phone to Koodoo prepaid. I purchased a prepaid sim and activated it. I also went through all the steps involved in choosing and paying for the base plan. When I inserted the sim I have no service. Can someone help?

2 replies

Badge +4
Try powering off your phone, remove and re-insert SIM card and power the phone back on again.
Userlevel 3
Hello SueEllen,

If you tried the suggestions made by Rikkster and still couldn't connect to the network, please try the following:

First, deactivate and reactivate your LTE/3G (Settings-Cellular-Enable LTE/3G). 

If that didn't work, you may need to reset your network settings (Settings-General-Reset-Reset network settings). You will need to introduce your screen passcode (if you have any) in order to finish the reset. Please note that this action will delete all your saved Wi-Fi passwords. 

You can also manually choose Koodo as carrier (Settings-Carrier-Select network manually). 

And if it’s still not working, give our tech support team a call at 1-866-995-6636 (choose prepaid) from another line and our colleagues will be able to further investigate this.

Let us know how this worked for you!