Best answer by Mayumi
What do you mean by " did not activate on phone"?
Data doesn't work?
Is your data on? Did you restart your phone? What your self serve says(is it say you have a new plan)?
You might have a data block on your account... If so, you have to call them back tomorrow.
*611 from your phone, option 6 for tech support.
Tell them you can't access your data.