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New phone, no service

  • 23 July 2019
  • 6 replies
  • 204 views

I've just received my new iPhone 6s with a new activated SIM card from Koodo. I'm a new Koodo customer with a monthly plan set up. The problem is my new phone shows No Service once I start it up with the SIM card in. It also doesn't connect to our home WiFi so I can't set it up at all. (We have several other devices working on the WiFi so that's not the problem.) This all seems quite strange to me. I know that I signed up saying I wanted to switch my old number to this new phone. Do I need to do that before everything will work? Any suggestions welcome!
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Best answer by Allan M 23 July 2019, 15:24

Youll either have to wait or have to contact Koodo to get the sim card activated as it sounds like you got the package before they activated it.
You can schedule at callback at https://koodo.con/chat or message them on facebook at https://m.me/koodo

As well, if you have a Koodo store closeby they could activate it for you there.
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6 replies

Userlevel 7
Badge +4
Youll either have to wait or have to contact Koodo to get the sim card activated as it sounds like you got the package before they activated it.
You can schedule at callback at https://koodo.con/chat or message them on facebook at https://m.me/koodo

As well, if you have a Koodo store closeby they could activate it for you there.
Userlevel 7
Badge +4
THe sim card should have impact on the wifi connection. Are you able to connect the phone to another wifi connection?

DOes the Wifi name show up for you to attempt to connect or it is not detected at all?
@Dennis that's what I thought too. I've tries our home Wifi and a personal hotspot. It detects that it is available but then it either tells me that it's unable to connect or that the password is wrong (which I know isn't the case.)
@Allan M thanks! I will probably end up visiting a Koodo store. They better not still charge me the activation fee after all this hassle 🙄
Userlevel 7
Badge +4
Sounds like a defect in the phone itself then. You could try a factory reset to see if that'll help. If not, I'd return in.
Userlevel 7
Badge +4
Oops.
* The sim card shouldn't have an impact on the wifi connection.

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