Koodo Community
Question

New phone


I ordered a new phone on Dec 29. Your order tracker says my order is “under review”. Is it normal to review an order for two weeks? Where is my phone? My old phone does not work anymore so I am paying for a service that I cannot use.

1 reply

Userlevel 7
Badge +4
I've seen delay from 3 days to 5 weeks, so yeah unfortunately it happens. What's the phone you ordered?

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