Koodo Community



Network problems in Sparwood BC

My phone isn't connecting to the service at all. I'm wondering if a towers down or something because it was working fine yesterday when I went to bed. Sometimes it will connect for 30 seconds with only one bar before bumping me off. Any help would be fantastic

3 replies

Userlevel 1
Powercyle, pull battery SIM, search network manually , see if other koodo users are affected In your area before assuming tower failure .
I too am in sparwood and have no service
Userlevel 6
Hi Sarah, we did have a known issue in Sparwood but it's resolved now. Can you power cycle your phone and try again? If it still doesn't work, give us a call at 1-866-995-6636 from a landline, #6. Thank you! ________________________ If you see a good answer, give it a star.