Koodo Community
Question

Network issue after roaming?

  • 25 February 2013
  • 4 replies
  • 12 views

I was just in Chicago for 5 days and now that I'm back my iPhone wont connect to the koodo network at all. Any idea how I can get this fixed? Only wifi works and my network says no service. I can't even dial 611 to talk to anyone at koodo.

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4 replies

Userlevel 7
Badge +4
Have you tried taking out the SIM Card and reseting the device?
Userlevel 7
Badge +4
You could also check if the APN settings are correct: http://support.apple.com/kb/ht2283 Settings for Koodo: http://koodomobile.com/en/ab/non-koodo-phone-data-setup.shtml Especially the bit where it says APN: sp.koodo.com is important 🙂
Userlevel 7
Badge +4
You could also check if the APN settings are correct: http://support.apple.com/kb/ht2283 Setti...The APN is just for Internet and mms, he said nothing works. You can try manually searching for service towers.
Userlevel 6
Hi there, if it still doesn't work, you contact our technical assistance. We can be reached at 1-866-995-6636 from a landline, option #6 🙂