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My wifi works at home and hotel but not at my worksite.


I am new to Koodo and my wifi works at home and hotel but not at my worksite. I can log on but then it just spins and tries to connect, unable to upload any information.  I have an I-phone SE. Is there anything I can try?

4 replies

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There might be a problem with the wireless router at your work site. I don't think it's a problem with your iPhone SE because you have Wi-Fi connectivity both at home and at the hotel. You can try restarting the phone to see if that resolves the issue.
rikkster wrote:

There might be a problem with the wireless router at your work site. I don't think it's a problem...

I work at a hospital and everybody else seems to be alright.  Used to pick up wifi fine with Telus but not this week since I switched to Koodo. Can a large hospital server pick up one company but not another (even though Telus/Koodo are the same).
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rikkster wrote:

There might be a problem with the wireless router at your work site. I don't think it's a problem...

Wi-Fi has nothing to do with which cell phone provider the phone is associated with. In fact, you can operate the phone on Wi-Fi without a SIM card installed. Did you try restarting the phone?
Userlevel 7
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rikkster wrote:

There might be a problem with the wireless router at your work site. I don't think it's a problem...

Ask the IMIT department at the hospital for some help with this. They know their system, and can offer you the best info. You should be able to contact them through your work desktop computer.

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