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Question

My Prepaid Koodo Voucher could not be Processed


I recently purchased Koodo Vouchers for my prepaid card and wanted to activate them manually in the "Self-Serve" section. Unfortunately, this message keeps popping up after typing in the details: "[b][i]Voucher number  #123XYZ could not be processed, please verify the Top-Up Pin and try again". I have repeatedly attempted and checked and the PIN number is correct yet it still doesn't work. If someone could help out that'd be great!

2 replies

Userlevel 7
Badge +4
Hi Edmond, try deleting your browsers History cookies and cache and then attempt it again. If it still doesn't work attempt over the phone by dialing *611
Userlevel 7
Badge +4
Paul "Kid Android" Deschamps wrote:

Hi Edmond, try deleting your browsers History cookies and cache and then attempt it again. If it ...

In my experience, *611 has been more reliable for tran$action$ recently.

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