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My phone won't connect to the server??


My phone isn't connected to the server?? I've paid my bills and the whole shpeel, is it my phone (iphone 6) or the sim card or??

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Userlevel 7
Badge +4
What error do you see? Does "Koodo" show in networks for example?
It either sits at "Searching.." for hours or simply "No Service"
Userlevel 7
Badge +4
Maija Dawn wrote:

It either sits at "Searching.." for hours or simply "No Service"

This suggests you are in a location with poor signal, or your SIM is not working properly.
Turn off your phone and remove & replace the SIM card. Turn Phone on again.

If the problem persists, see if it continues when you travel to another location.

You can also try to restore network settings: go to Settings > General > Reset > Reset network settings. In addition to resetting your cellular network, it will reset your Wi-Fi networks as well, so you will need to re-enter your Wi-Fi passwords.

If so, it may be that your SIM card is bad & needs to be replaced.

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