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My phone did not suspend in October


Charges ongoing even though I suspended it in October

11 replies

Userlevel 7
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Suspended how Sherry? I can't see any notes on your account requesting temporary suspension/seasonal hold.  Please contact us via Facebook private messaging and we can help you out. 
Userlevel 7
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A suspension only stops service in case of lost or stolen phone and you still must pay your bill even while the line is suspended.
Goran wrote:

A suspension only stops service in case of lost or stolen phone and you still must pay your bill ...

That's not true at all
Userlevel 6
Goran wrote:

A suspension only stops service in case of lost or stolen phone and you still must pay your bill ...

Yes it is.....
Goran wrote:

A suspension only stops service in case of lost or stolen phone and you still must pay your bill ...

Nope. You can suspend it well you're on holiday for $15 a month and keep your number. Look it up yourself.
Userlevel 3
Goran wrote:

A suspension only stops service in case of lost or stolen phone and you still must pay your bill ...

So you will be billed $15/month, and

you still must pay your bill even while the line is suspended.

Goran wrote:

A suspension only stops service in case of lost or stolen phone and you still must pay your bill ...

And notice how the comment i was replying to said you can only suspend a lost or stolen phone? Try and keep up
Userlevel 6
Goran wrote:

A suspension only stops service in case of lost or stolen phone and you still must pay your bill ...

The same comment you were replying to also stated "you still must pay your bill even while the line is suspended". He is also correct. Try and keep up.
Userlevel 7
Badge +4
Goran wrote:

A suspension only stops service in case of lost or stolen phone and you still must pay your bill ...

Guys, leave it. This thread is four months old and nobody benefits from reviving it just to argue.
Userlevel 3
Goran wrote:

A suspension only stops service in case of lost or stolen phone and you still must pay your bill ...

I am pretty sure that he meant when your phone is lost/stolen, suspension only stops the service, but billing continues. I don't think he meant that suspension can only be done when your phone is lost/stolen. Also, you said "That's not true [b]at all" but at least the second half of the sentence is clear and correct.
Userlevel 3
Goran wrote:

A suspension only stops service in case of lost or stolen phone and you still must pay your bill ...

I am pretty sure that he meant when your phone is lost/stolen, suspension only stops the service, but billing continues. I don't think he meant that suspension can only be done when your phone is lost/stolen. Also, you said "That's not true [b]at all" but at least the second half of the sentence is clear and correct.

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