Koodo Community

Community

Solved

My phone cannot send a pictures!!!help pls!


13 replies

Userlevel 7
Badge +4
Hello Cindy. Please make sure you do not have a data block on your account from the past. Also the data toggle has to be turned on for picture messaging to work
How to check my data toggle is on or off? Tnx for reply
Userlevel 7
Badge +4
cindy wrote:

How to check my data toggle is on or off? Tnx for reply

Settings. Cellular data. Check it on.
cindy wrote:

How to check my data toggle is on or off? Tnx for reply

But im connected to wifi...
Userlevel 7
Badge +4
cindy wrote:

How to check my data toggle is on or off? Tnx for reply

You need your data enable to send/receive picture messages.(MMS)
cindy wrote:

How to check my data toggle is on or off? Tnx for reply

How about text msgs??? Do i need data to send and receive msg?
Userlevel 7
Badge +4
cindy wrote:

How to check my data toggle is on or off? Tnx for reply

Regular text doesn't need data.
cindy wrote:

How to check my data toggle is on or off? Tnx for reply

Tnx alot!
Userlevel 7
Badge +4
cindy wrote:

How to check my data toggle is on or off? Tnx for reply

I just noticed you have an iPhone.
If you want to use imessage, then you will need wifi or data connection.
Userlevel 7
Badge +4
cindy wrote:

How to check my data toggle is on or off? Tnx for reply

Keep in mind that as soon as u enable data, apps running in the background can cause extra charges. My best advice is set applications to only update over WiFi and to shut off background app data. Not sure how on an iPhone but YouTube will be able to help for sure.
Userlevel 7
Badge +4
cindy wrote:

How to check my data toggle is on or off? Tnx for reply

on iPhone go to Settings > Cellular > then slide the button for each app you want to access / not access the cellular network under the 'Use Cellular Data For:' section.

Userlevel 7
Badge +4
cindy wrote:

How to check my data toggle is on or off? Tnx for reply

To turn Cellular data on, go to Settings > Cellular and slide the button marked Cellular Data.

Userlevel 5
cindy wrote:

How to check my data toggle is on or off? Tnx for reply

Hey Cindy,

Have you tried the above suggestions? Do you still need help?

Keep us posted!

Reply