Koodo Community

Community

My iphone5c keeps searching for a connection but can't get one.


3G is on and toggling airplane mode makes no difference. No change in location used or plan or anything. Like this for 2 days.

9 replies

Userlevel 7
Badge +4
Hello Stuart,

Have you tried turning your iPhone on/off + remove the SIM card?
Yes to on and off, but no to removing SIM card. Is that easy to do?
Userlevel 7
Badge +4
Yes.

Here's how : https://support.apple.com/en-us/HT201337

Youtube video : https://www.youtube.com/watch?v=Lj8YWdeIw7Y

Tell us if it works
Robert wrote:

Yes.

Here's how : [url=https://support.apple.com/en-us/HT201337]https://support.apple.com/e...

Will do when completed. When card out, does phone need to be turned on and off or just take Sim out and then reinsert and try it?
Userlevel 7
Robert wrote:

Yes.

Here's how : [url=https://support.apple.com/en-us/HT201337]https://support.apple.com/e...

It is best to turn the phone off to remove the SIM card. Leave the phone off when it is out and then turn it back on once the SIM card is placed back into the phone,
Robert wrote:

Yes.

Here's how : [url=https://support.apple.com/en-us/HT201337]https://support.apple.com/e...

That unfortunately did not work.
Userlevel 7
Badge +4
Have you made sure your bill is all paid up?

Log into your self serve and check on the status of your account
Dennis wrote:

Have you made sure your bill is all paid up?

Log into your self serve and check on the status of...

Yes, no issues with account.
Userlevel 7
Badge +4
Dennis wrote:

Have you made sure your bill is all paid up?

Log into your self serve and check on the status of...

In your iphone settings, try to tap Reset and Reset Network Settings

Note that any wifi passwords will be lost

Reply