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My iphone can't find service


4 replies

Userlevel 7
Badge +4
Hello Bell,

Can we have some more information in order to give you a more detailed information? 

With only that, I'd suggest to restart the phone see if it solves the problem. 
Robert wrote:

Hello Bell,

Can we have some more information in order to give you a more detailed information?&...

Well 3 days ago my phone just suddenly lost service, I've restarted my phone and nothing changed
Userlevel 7
Badge +4
Robert wrote:

Hello Bell,

Can we have some more information in order to give you a more detailed information?&...

Have you removed and re-inserted the SIM? 
Are you in a location where you usually see service?
Have you checked in other locations, where you would connect to a different tower?

Finally if the phone continues to not have service, you may wish to try another SIM if available, or travel to a Koodo shop and borrow one there. If your SIM no longer works, you can purchase a new one, and transfer your account to it.

Userlevel 7
Badge +4
Robert wrote:

Hello Bell,

Can we have some more information in order to give you a more detailed information?&...

Also check self service and see if perhaps your number was suspended for whatever reason, normally you should receive a notification but doesn't hurt to check!

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