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My iPhone 5s it's on 3G?


Userlevel 1
I got an iPhone 5s recentlY at Koodo and on the top rights idea displays 3G the settings are on LTE, Is it supposed to be on 4G? But not 3G. I checked all settings but can't get find nothing to switch it. FaceTime doesn't work except wifi. Any advice?

23 replies

Userlevel 7
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Do you a relatively new SIM card?
Userlevel 1
The iPhone was bought new from Koodo a couple months ago. I am new subscriber.
Userlevel 7
Badge +4
Chappy wrote:

The iPhone was bought new from Koodo a couple months ago. I am new subscriber.

ok then not a SIM issue. you may have to update the settings, Im not too firmiliar with Iphone settings now a days. Let me look into it for you.
Userlevel 7
Badge +4
Settings>Cellular, Under "Voice and Data" is it set to LTE ? This is from an article Remember, whatever you choose is the maximum speed, not necessarily a guarantee that your iPhone will always use that chosen cellular connection speed. Thus, even if you choose LTE, you still may cycle down to 3G or 2G if the connected cell tower only supports those speeds. On the other hand, choosing something like 3G will cycle down to 2G, but will never cycle up to LTE.
Userlevel 7
Badge +4
On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE or 4G LTE
-HSPA+ is called 4G even though it is really 3G with speed that reach low 4G speeds (I call it 3.5G)

Userlevel 7
Badge +4
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

3.5G , I like that 🙂 haha
Userlevel 1
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

Dennis: So if it is on LTE why only place me in 3G
Userlevel 7
Badge +4
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

i included a section from an article. Your not ALWAYS going to get LTE icon on your phone. Only if your tower is producing LTE. 3g is still highspeed data.
Userlevel 1
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

Thanks, One more thing, it will switch automatically based on the connection?
Userlevel 7
Badge +4
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

correct! you got it, as long as its set to LTE, if its available where you are, it will pick it up, it will automatically pick the highest speed available.
Userlevel 1
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

Thanks Chadwick, nice chatting with you
Userlevel 7
Badge +4
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

You as well Chappy! Have a great day
Userlevel 7
Badge +4
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

Here is a coverage map.  You may not have LTE in your area
Userlevel 1
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

There is not image,, you forgot upload it
Userlevel 7
Badge +4
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

Oops

http://help.koodomobile.com/coverage-long-distance-and-travelling/coverage-maps
Userlevel 1
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

You know, I. In west Toronto. I should be cover for 4G but instead my iPhone 5s shows 3G. My model is ME296..
Userlevel 7
Badge +4
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

It would show LTE or 3G.  The phone will not display 4G.

If your LTE is on in Settings, try Holding the Power and Home Button and let go only when you see the Apple logo.  The should give your phone a hard reboot.  (Your data will still remain)
Userlevel 1
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

It showed LTE is hen switched to 3G so I'm not on a 4G platform,
Userlevel 7
Badge +4
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

That means your LTE signal is too weak that it switched to 3G.

Or there is something wrong with your LTE on your phone.
Userlevel 1
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

Dennis: one last thing,, should I take my iPhone to a koodomobile shop or call *611 to notifying them regarding that why I'm not on 4G?
Userlevel 7
Badge +4
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

I would not say 4G.  It is too confusing.  I would say that you are not getting LTE
Userlevel 1
Dennis wrote:

On an iphone: 
-LTE is called LTE
-HSPA+ is called 3G

On Koodo marketing
-LTE is called LTE...

Thank you for all you help,, take care,, I will talk to koodomobile,, bye
Userlevel 1
Settings are on LTE, it is the only one, it was configure by koodomobile. I've never touched it before

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