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My friend gave me her phone - can I unlock it or do I need her to call?


I am not with Koodoo, but my friend recently gave me her phone and I need to unlock it. Can I do this, or do I need to get her to call?

5 replies

Userlevel 7
Badge +4
Was the phone from Koodo/Telus? you could chat with Telus/Koodo or call them to unlock yourself, I believe.
Userlevel 7
Badge +4
Yes you are able to request the carrier unlock the device. See section F. 1. There is no condition that the buyer, or account holder or even a current carrier customer can un lock. Anyone can request the unlock https/crtc.gc.ca/eng/phone/mobile/codesimpl.htm
Userlevel 7
Badge +4
Dennis wrote:

Yes you are able to request the carrier unlock the device. See section F. 1. There is no cond...

Damn it. Why doesn't the CRTC put all this info in one place
Userlevel 7
Badge +4
Dennis wrote:

Yes you are able to request the carrier unlock the device. See section F. 1. There is no cond...

It is in the link you provided, Dennis:
  1. If a device is, or becomes, locked to a service provider’s network, that service provider must unlock the device, or give the customer the means to unlock the device, upon request, at no charge.
Customer: Individuals or small businesses subscribing to wireless services, including account holders, device users, and authorized users.
Userlevel 7
Badge +4
Might be easiest to have your friend call, Celeste.

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