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My data isn't working, I just got a new phone, and switched to a new plan, any ideas on how to activate it ?


15 replies

Userlevel 7
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Try rebooting your phone. Toggling airplane mode. Or simply just allowing more time for things to start working. Did you have a data block on your previous plan??
Userlevel 7
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Is cellular data active on your phone? You need to enable that in order for data to work. You can find that in settings > cellular
Robert wrote:

Is cellular data active on your phone? You need to enable that in order for data to work. You can...

That's the question I'm asking>>HOW do I enable data??

Userlevel 7
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Robert wrote:

Is cellular data active on your phone? You need to enable that in order for data to work. You can...

settings than data or cellular data. and make sure the toggle is turned to the on position
Userlevel 6
Hey Natalie! Let us know if your phone is still having problems connecting to the data 🙂! Are you prepaid by any chance?
Userlevel 7
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Is it an unlocked iPhone? If so, you'll need to make sure that the APN is configured properly.

Please use this guide: 

https://support.apple.com/en-ca/HT201699

APN: sp.koodo.com (in all three sections)

MMSC: http://aliasredirect.net/proxy/koodo/mmsc
MMS proxy: 74.49.0.18
MMS port (if asked): 80

My data isn't working either. I've tried turning it on and off, even when I have full bars and my texting and calling are working, my data still wont. It says that it's on but it doesn't actually do anything. Help please?
hart wrote:

My data isn't working either. I've tried turning it on and off, even when I have full bars and my...

I have an android (Sony Xperia Z5)
Userlevel 7
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hart wrote:

My data isn't working either. I've tried turning it on and off, even when I have full bars and my...

Please reboot your phone. Try toggling airplane mode. Remove Sim and re insert before booting up the phone again.
hart wrote:

My data isn't working either. I've tried turning it on and off, even when I have full bars and my...

I tried toggling airplane mode quite a bit. I also turned my phone off, took it out and turned it back on and it still isn't working. thanks anyways... Any other suggestions?
hart wrote:

My data isn't working either. I've tried turning it on and off, even when I have full bars and my...

Does anyone know how to set my apn for koodo?
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hart wrote:

My data isn't working either. I've tried turning it on and off, even when I have full bars and my...

Here are the Koodo APN settings and basic instructions on how to create a new APN, if you can't delete an existing APN. Remember to save the APN settings when you're done entering all of the required info.

Edit: click on the first link 'How do I set up data on my Android'

http://aide.koodomobile.com/plans-add...
hart wrote:

My data isn't working either. I've tried turning it on and off, even when I have full bars and my...

When I clicked the link I got to a page that said "how do I setup data on my Android" and when I clicked that link, it said "oh no this page cannot be found"
hart wrote:

My data isn't working either. I've tried turning it on and off, even when I have full bars and my...

Thanks anyways
hart wrote:

My data isn't working either. I've tried turning it on and off, even when I have full bars and my...

I tried the link on my laptop and it worked. I put in the info like it says and my data is working perfectly. Thanks so much!!! So helpful I really appreciate it.

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