Koodo Community
Question

My data is not working

  • 20 September 2019
  • 1 reply
  • 56 views

I bought a new phone off of Koodo last month. On my old phone plan I had no data, and when I bought that phone I had Koodo make the option to turn Data on unavailable. Now on my new plan effective September 9 (date of billing cycle), I’m paying for 1GB data yet I’m still not able to use it. (It does not work at all).
I’d appreciate a response to schedule a call appointment ASAP please and thank you.

1 reply

Userlevel 7
Badge +4
Make sure your data is on in your self serve thst you don't have a data blockage addon. That's unlikely but worth a look.
Also make sure the data toggle is enabled in your phones settings under data usage

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