Koodo Community

Minutes not useable

  • 31 August 2019
  • 1 reply

Why can't I use minutes when my account shows I have more than 50 minutes left to use?

1 reply

Userlevel 7
Badge +4
Assuming you are on prepaid:
Does your baseplan need renewal?
Minutes have to correspond to their use: the province-wide minutes offerred in some plans can't be used for long-distance, Canada-wide (outside of province) or US roaming.