When paying my bill of CAD163.85 through Koodo Online Self Serve, I have encountered a problem. It kept giving me that there was an error and I had to try again. After trying 3 times in a row, it appears the payment went through 3 times although it kept giving me the error message!
It was not until I logged into my bank account to see if the payment had regardlessly gone through that I saw it charged me CAD163.85 as 3 separate transactions in a row! Instead of paying CAD163.85 I was charged CAD491.55!!!! Unbelievable!
To make things even more fun, I went to the Koodo store on the 19th of December (yesterday) to see if they can help me, but they said I would have to call customer service. Apparently, customer service is also very busy because of some offer for 10GB so they told me to call on the 20th... So today (the 20th) I have been on hold with customer service for 1 hour and 26 minutes and counting.
This is the first and most major inexperience I have had with Koodo!