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looking for my current bill


Got notice on my phone that my koodo bill was available but cant see my current bill amount

10 replies

Userlevel 7
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Login to self serve and click view my bill.
sorry but i an old compuiter dummy..where do i find self serve section
Userlevel 7
Badge +4
Raymond LAROCQUE wrote:

sorry but i an old compuiter dummy..where do i find self serve section

Not a problem at all Raymond. Here is a link to login: https://identity.koodomobile.com/as/a...
Raymond LAROCQUE wrote:

sorry but i an old compuiter dummy..where do i find self serve section

i entered my credit card info today and that card has not changed from last month.do i have to do this every month or will  the amount due be automaticaly be charged against my master ?
Userlevel 7
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Raymond LAROCQUE wrote:

sorry but i an old compuiter dummy..where do i find self serve section

Depends how you entered it. If you signed up for pre-authorized payments then no, it will pay itself each month. If you manually paid for your bill then yes, you will have to manually pay it each month.
Raymond LAROCQUE wrote:

sorry but i an old compuiter dummy..where do i find self serve section

how do i find out what payment method i signed up for
Userlevel 7
Badge +4
Raymond LAROCQUE wrote:

sorry but i an old compuiter dummy..where do i find self serve section

Login to self serve, on the bottom right click "Register or change pre-authorized payments". On this page it will say if you have signed up for this or not. If you haven't and wish to sign up just click "Set up pre-authorized payments"
Raymond LAROCQUE wrote:

sorry but i an old compuiter dummy..where do i find self serve section

found answer to my question..amount due will automatically be charged to my credit card in 15 days..sorry to take up your time on such frivolous questions
Userlevel 7
Badge +4
Raymond LAROCQUE wrote:

sorry but i an old compuiter dummy..where do i find self serve section

No worries, Raymond, we love to help folks with their challenges so they can easily use Koodo services.

Userlevel 7
Badge +4
Raymond LAROCQUE wrote:

sorry but i an old compuiter dummy..where do i find self serve section

If you just entered your pre-authorized payment credit card info today (it was not set up previously), you may need to pay manually this time as it takes a full billing cycle for it to be updated

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