Koodo Community

Community

Solved

Lazy Koodo staff at Marlborough Mall


I went to Koodo Marlborough mall to report my lost iPhone 7 and did nothing. Afar from telling me to call and blocklist the phone

6 replies

Userlevel 7
Badge +4
Yup! You can report your lost phone, and suspend it through self-serve from the comfort of your home. Retail staff really have no involvement to manage your account for you.
Thanks
Userlevel 7
Badge +4
Hello Charie,

What could've made your experience at the mall better?
I would had expected them to offer their phone so I could call Koodo hotline number since I had specifically told them that I dont have phone and I was at work and no internet access. I was even the one to ask for Koodo's number.
Userlevel 7
Badge +4
charie ann marie sales wrote:

I would had expected them to offer their phone so I could call Koodo hotline number since I had s...

I would have expected the same Charie! I will contact the store manager to provide your feedback. Please accept my sincerest apologies.
Userlevel 7
Badge +4
charie ann marie sales wrote:

I would had expected them to offer their phone so I could call Koodo hotline number since I had s...

And tell the store manager to stop telling customers to call in when they could have done this via self serve

Reply