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late payment

  • 3 January 2019
  • 2 replies
  • 187 views

Hello. We were unavailable and forgot to pay the last 2 months i believe. I paid the total this morning. Will the phones be working again….they were not working..i think my account was close because of late payement :(

Vxx Gxx
vxx@xx
phone numbers: xxx xxx xxxx and xxx xxx xxxx

Thank you.
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Best answer by Goran 3 January 2019, 14:25

Please don't post personal info on here as it's a public forum. Service is supposed to come back once paid in full including the 35 dollar reconnection fees. You can call #227 to confirm everything is fully paid up
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Userlevel 7
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Please don't post personal info on here as it's a public forum. Service is supposed to come back once paid in full including the 35 dollar reconnection fees. You can call #227 to confirm everything is fully paid up
Userlevel 7
Badge +4
@virgil - I removed your personal info. as this is a public forum.
If you made payment through your bank, it may take up to 10 days to process (although, it's usually quicker). You can report your payment by dialing #227 from your Koodo phone and following the prompts, and keep in mind that there is also a $35 re-connection charge to restore service, once suspended for non-payment - as @Goran stated.

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