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late charge


i paid my bill on time yet there is a late charge applied to my account/ pls. reverse it!
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Best answer by Josie Koodo 3 May 2019, 01:13

@smokeup Looked at your account to understand why the late payment charge and see that your March bill was due April 22 but was received April 25. Hope this helps!
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Userlevel 7
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When you log into self serve, you can check your payment history along with when the bill due date is. Does this show correctly?
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i paid my bill on time yet there is a late charge applied to my account/ pls. reverse it!


How did you pay it? Remember that paying by online or telephone banking could take 3 - 5 business days before the payment reaches Koodo.
Userlevel 5
@smokeup Looked at your account to understand why the late payment charge and see that your March bill was due April 22 but was received April 25. Hope this helps!

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