Hi there, I am completely fed up with Koodo Virtual Assistant. A few weeks ago, I tried to book a call back multiple times, and each time it "called me back" it went directly to voicemail. I then sent Koodo a note via Self Serve in regards to an unnecessary roaming charge in the UK, and have received no response. Today, I tried booking a call with virtual assistant to call me today at 11:30, and did not receive any call at all. Seriously?! I have been with Koodo for many years because the customer service was great, and now this is seriously making me reconsider. Please address this Koodo!