I'm retired and travelling in the USA. Shut off my phone as did not want to pay charges but brought it with me. With my phone shut off I get a message that I am in USA. I don't want to pay any fees for being in the USA. My phone is off. So tried to get customer service. I want to talk to a rep. Called and went through all the prompts to get a call back. I'm on the third time. I get voice message that they called but my phone does not ring so I miss call. Is this a scam? I called myself on my Bell phone and it rang no problem. But why does it not ring when they call???? Had my wife call on her phone, Koodo phone on same account and it rang no problem. So I don't know what to do. Can't cancel and they will charge me $8.00 a day, so for 100 days I will be charged $800 for a service I won't even use, and I can't shut off. And that is about how long my trip will be. I don't know what to do.